Return Policy ' 1 Score '

1. Our return policy is applicable within the territory of Pakistan.
2. Products are returnable if received in a condition that is physically damaged, has missing parts or accessories, defective, or different from their description on the product page.
3. Return requests must be raised within 3 days of delivery.
4. Return will be processed only if:It is determined that the product was not damaged while in your possession.The product is not different from what was shipped to the customer.The product is returned in original condition with brand/manufacturer's box, MRP tag intact, user manual, warranty card, and all accessories.
5. Before accepting shipment, ensure packaging is not damaged or tampered. If damaged, refuse delivery. We assure a refund upon refused delivery or non-delivery.
6. To initiate a return, contact us via WhatsApp or email with your order number and reason for return.
7. We provide a 7-day money-back guarantee if the product is as new, in re-sellable condition, and the box is still sealed.
8. Products sold as combos/sets cannot be returned individually.
9. Items NOT eligible for return:Items damaged due to customer misuseProducts without original packagingConsumable or hygiene-related products once opened

Warranty Policy — 1 Score

1. Warranty is applicable as per the manufacturer's terms and conditions.
2. Warranty covers manufacturing defects only — it does not cover physical damage, water damage, or damage caused by misuse.
3. To claim warranty, the customer must provide:Original purchase receipt or order confirmation.Product in its original packaging with all accessories.Warranty card (if applicable).
4. Warranty claims must be raised within the warranty period specified on the product listing.
5. The warranty period begins from the date of delivery.
6. 1 Score will facilitate the warranty claim process between the customer and the manufacturer/brand. Repair or replacement is subject to the manufacturer's decision.
7. In case the product is out of stock or discontinued, a store credit or refund may be offered at 1 Score's discretion.
8. The following are NOT covered under warranty:Physical or accidental damageWater or liquid damageDamage due to incorrect usage or installationNormal wear and tearProducts with tampered or missing serial numbers
9. 1 Score shall not be liable for any loss of data or consequential damages arising from product defects.